Guide · Last reviewed October 7, 2026
AODA report requirements: what you need, and who signs.
The direct answer: the report needs your organization's identifiers (legal name, business number, Ontario employee count), the certifier's details, and honest answers about your accessibility policies, plans, and training. It must be certified by a director, senior officer, or authorized person from your organization.
What to have ready before you file
- Legal name of the organization
- Business number (the 9-digit BN from your federal or provincial tax return)
- Number of employees in Ontario (how to count)
- Organization category and size range (business vs. non-profit; 20–49 vs. 50+)
- Certifier's name, title, and contact information — see below
- A primary contact for the filing
Then the substance the report asks about: your accessible customer-service policy, your multi-year accessibility plan, and your training records — plus, at 50+, documented policies, accommodation processes, and employment practices. How the filing itself works →
Who can certify (sign) the report
The law is specific: the certification statement must be signed by a director, a senior officer, or another responsible person with authority to bind the organization. In practice, that's your CEO, executive director, owner, or a senior manager with real authority — not an external consultant, and not us.
This is why no vendor can literally "file it for you." What we do instead: prepare every answer and all the documents, then complete the portal submission with you on a 30-minute call. Your officer reviews and certifies in minutes — knowing exactly what was submitted, because they watched it happen.
20–49 vs. 50+: the report isn't the same
Organizations with 20–49 employees file a shorter report covering their accessible customer-service standards. At 50+, the report covers all applicable standards — documented policies, the multi-year plan, training records, employment practices, and more. Don't let anyone tell a 25-person company it must attest to the full regulation.
Three myths worth killing
"We need an AODA certificate"
There is no official AODA certificate. The report is the certification — your officer's signed statement. Anyone selling a certificate is selling something the government doesn't issue.
"A website widget handles compliance"
Accessibility overlays don't file reports, write your policies, or train your staff. The report asks about your organization's practices — a widget answers none of those questions.
"Filing the report = fully compliant"
The report is your statement that you've met your requirements — the province doesn't pre-verify it, and an audit can still find gaps later. File honestly; fix what's missing first. That's also why we start every engagement with a gap checklist instead of a signature page.
Sources
- Completing your accessibility compliance report — Ontario.ca
- Accessibility for Ontarians with Disabilities Act, 2005 — ss.14–15
- Integrated Accessibility Standards Regulation (O. Reg. 191/11) — s.86.1
Regulatory information is current as of the review date above. Legislation prevails over any summary — this guide is not legal advice.
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